Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Welcome to Viora Wear. We value your trust and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

  • You may request a return within 7 days of receiving your order.

  • Items must be unused, unwashed, unworn, and in their original condition with all original tags and packaging.

  • Returns that do not meet these conditions may not be accepted.

  • Items purchased on Sale, Clearance, or Special Promotions are not eligible for return or refund unless they arrive damaged or incorrect.

Refund Policy

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • If your return is approved, your refund will be processed within 5–10 business days through your original payment method.

  • Original shipping charges are non-refundable, except in cases where the item received is damaged, defective, or incorrect.

Exchange Policy

We only offer exchanges if the item is:

  • Damaged

  • Defective

  • Incorrectly delivered

To request an exchange, please contact us within 48 hours of receiving your order.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Your Order Number

  • Clear photos of the product

  • A brief description of the issue

Our team will review your request and arrange a replacement or refund if applicable.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Sale or Clearance Items

  • Gift Cards (if applicable)

  • Products that have been used, washed, worn, altered, or damaged by the customer

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • We recommend using a trackable courier service, as Viora Wear is not responsible for lost or delayed return shipments.

How to Request a Return

To request a return or exchange, please contact us with the following information:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos (if the item is damaged or incorrect)

Contact Us

Viora Wear

Email: viorawearr@gmail.com

Phone: 0339-4054255

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

We appreciate your trust in Viora Wear and are committed to ensuring every customer enjoys a smooth and satisfying shopping experience. Thank you for shopping with us!