1. How can I place an order?
Browse our collection, select your preferred size and color, add the product to your cart, and proceed to checkout. Complete your payment, and we'll start processing your order.
2. What payment methods do you accept?
We accept secure payment methods available at checkout, including Cash on Delivery (where available) and online payment options.
3. How long does delivery take?
Orders are usually delivered within:
- Major Cities: 2–4 Business Days
- Other Areas: 3–7 Business Days
4. Do you offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available in selected locations across Pakistan.
5. How can I track my order?
Once your order is shipped, you'll receive tracking information via email or SMS (where available).
6. What is your return policy?
You can request a return within 7 days of receiving your order. Items must be unused, unworn, unwashed, and returned with their original tags and packaging.
7. Can I exchange my product?
Yes. We offer exchanges for damaged, defective, or incorrectly delivered products. Please contact us within 48 hours of receiving your order.
8. What should I do if I receive the wrong or damaged item?
Contact our customer support immediately with your order number and clear photos of the item. We'll resolve the issue as quickly as possible.
9. Do you ship across Pakistan?
Yes. Viora Wear currently delivers to customers across Pakistan.
10. How do I choose the correct size?
Please refer to our Size Guide available on each product page before placing your order.
11. Can I cancel my order?
Orders may be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.
12. Are your products original?
Yes. We are committed to providing high-quality fashion products that meet our quality standards.
13. How can I contact customer support?
You can contact us using the details below:
Email: viorawearr@gmail.com
Phone: 0339-4054255
Still Have Questions?
If you can't find the answer you're looking for, feel free to contact our customer support team. We're always happy to help and will respond as quickly as possible.